The model range was also simplified, with only a single specification available. Changes to the body included an all-new front bumper, grille, headlights and bonnet, featuring an enlarged Ford emblem set upon a three-bar chrome grille. At the rear, new, slimmer tail lights were featured, which were arranged horizontally, rather than vertically. In addition, the B-pillar was now painted black, rather than body-colour. Compared with the previous model, all external bumpers, mirrors, and cladding were painted the same colour as the body (previously, this was only available on the upscale Limited model). Equipment levels have also improved. Compared to the base model ZC Escape, the ZD included standard side airbags, automatic climate control, 16″ alloy wheels, and mirrors with integrated indicators. Unlike most other competitors in its class, curtain airbags and electronic stability control were not available. Chrome trim was completely removed from the grille, replaced with a smaller, black honeycomb grille as the last ever Ford Escape. In its final years, it was sold side by side with its successor, Ford Kuga until the Kuga replaced it in 2013. There is a transmission TSB out there that might have helped but since they are replacing the PCM ( or whatever they are replacing) it will likely have the most recent software. The brakes also have a TSB out there. Basically, they will replace both front pads and rotors due to grinding etc. I would just tell them that the brakes grind and make awful sounds when going in reverse etc. They should just replace them, unless that TSB was already done.
Source: http://www.fordflex.net/forums/viewtopic.php?f=20&t=5430
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