Jeep Cherokee owners have complained of problems with the 9 speed transmission resulting in hesitation, lunging, and other malfunction.
Owners may be entitled to compensation and relief. Here is a typical complaint.
1. NHTSA Complaint
Date Complaint Filed: 04/07/2016
Component(s): Power train, transmission, problem hard-shifting, lunging, hesitation.
Manufacturer: Chrysler (FCA US LLC)
Vehicle Identification No. (VIN): 1C4PJMBS3EW…
WHILE DRIVING MY JEEP IN SPEEDS 5 MPH TO 20 MPH, THE TRANSMISSION SHIFTS HARD AND LUNGES, THERE ARE DELAYS IN ENGAGEMENT CAUSING MY CAR TO HESITATE WHEN I PRESS THE ACCELERATOR, THEN SUDDENLY IT ENGAGES AND LUNGES. IT IS DANGEROUS PULLING OUT INTO TRAFFIC. THIS HAS BEEN A PROBLEM FROM ABOUT 5,000 MILES ON THE VEHICLE. EACH TIME I BRING IT TO THE JEEP SERVICE DEPARTMENT, THEY SAY THEY DID AN UPDATE TO THE SOFTWARE, BUT I CONTINUE TO HAVE PROBLEMS. JEEP SERVICE DEPARTMENT TECHNICIANS TELL ME THAT CHRYSLER IS AWARE OF THIS ISSUE AND MY JEEP IS DEFECTIVE. I WAS TOLD NOT TO BRING MY JEEP INTO THE SERVICE DEPARTMENT ANYMORE FOR TRANSMISSION PROBLEMS. WHEN I PURCHASED MY VEHICLE, I PAID FOR A LIFETIME WARRANTY, BUT THE TRANSMISSION PROBLEM IS NOW EXCLUDED. MY LOCAL JEEP DEALERSHIP OMITTED INFORMATION FROM MY SERVICE RECORDS TO SHOW THAT MY JEEP HAS NO TRANSMISSION ISSUES, AND CHRYSLER COMPLAINT DEPARTMENT IS BACKING THEM UP ON IT.
2. Handling Repair
1. Document your repair history At Chrysler’s suggestion, dealers may say complaints involve normal characteristics of the vehicle and repairs are not needed. When a claim is brought, Chrysler may suggest the consumer had few problems because there is a limited repair history. Bring your car to the dealer if you are having a problem.
2. Describe your problems in a written summary Dealers may minimize problems in repair orders, so it is useful to have a summary of what the dealership has been told. Describe current problems and give that summary to the dealer and keep a copy for your file.
3. Try not to mix routine maintenance The consumer comes in for an oil change or other maintenance and the transmission problem is minimized. Ideally, come in for the transmission problem only.
4. Repetition The consumer comes in for a problem, the dealership says nothing can be done and she does not return. Again, ongoing problems should be documented. A claim with 5 repair visits and the dealer doing nothing is far stronger than one where the consumer only went twice after the dealer discourages further evaluate.
5. We found no problem in the test-drive It is rare to be able to readily duplicate a problem during a test-drive. If asked, a consumer should request a thorough evaluation.
6. Document problems in other ways. Get statements from friends or family videos or other methods of showing problems with the car.
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