Advertising and marketing, including promotional offers (confusing or misleading advertising, didn’t received advertised interest rate) Trouble using your card, fees or interest, application denied, delay in processing application, sent card you never applied for a Card opened as result of identity theft or fraud, Didn’t receive advertised or promotional terms (different interest rate, length of promotional offer was shorter than advertised) o Confusing or misleading advertising about the credit card (terms weren’t clear, couldn’t find important information on the disclosure)
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