CABLE OVERCHARGES

Have you checked and found your cable bill is substantially more than promised.

Sources 

https://www.complaintsboard.com/complaints/cablevision-stamford-connecticut-c160838.html

https://www.complaintsboard.com/complaints/optimum-my-bill-keeps-going-higher-and-higher-for-just-internet-service-c1015230.html

Call (973) 598-1980 for a Free Consultation on Your Claim

New Jersey Automobile Dealer Fraud

Frustrated Woman Looking At Broken Down Car Engine

A press release by the Division of Consumer Affairs discusses consumer fraud.   If you

have been a victim of consumer fraud by a dealer, you may be entitled to compensation.



NEWARK – Attorney General Christopher S. Porrino and the Division of Consumer Affairs today announced that a Middlesex County car dealership has agreed to pay $136,000 and change the way it does business in order to resolve the Division’s consumer fraud investigation of the dealership’s advertising, sales, and leasing practices.

Sansone Hyundai, Inc., located on US-1 in Avenel, entered into the settlement to end the Division’s investigation of its alleged activities, including failing to disclose the total price for certain advertised vehicles, and charging consumers for aftermarket merchandise that was listed at “no charge” on certain leases and sales contracts.

“Consumers should be able to purchase a new car without having to worry about misinformation and hidden costs,” said Attorney General Porrino.  “This settlement ensures that consumers will receive transparency and honesty from this dealership, as required by law.”

​“Dealerships must fully disclose all costs and fees associated with the purchase or lease of a vehicle before consumers sign on the dotted line,” said Steve Lee, Director of the Division of Consumer Affairs.  “We will continue to enforce the laws and regulations in place to ensure consumers have the facts they need to make informed decisions.”

In a Consent Order with the Division, Sansone Hyundai, among other things, agreed to:

  • comply with all applicable state and/or federal laws, rules, and regulations, including the Consumer Fraud Act, the Motor Vehicle Advertising Regulations, the Automotive Sales Regulations, and the Consumer Leasing Act;
  • not misrepresent the terms and conditions of any financing or lease plan;
  • not add and charge for aftermarket merchandise, such as window etch or service contracts, without consumers’ knowledge and/or authorization;
  • not represent to consumers that certain dealer-installed options and/or aftermarket merchandise are mandatory when, in fact, they are not;
  • not sell consumers aftermarket merchandise that overlaps or provides similar benefits in part to merchandise the consumer has already purchased through the lease or sale transaction;
  • accurately reflect in leases the “gross capitalized cost” as required by the consumer leasing act;
  • provide consumers with an opportunity to review all leases and/or sales documents and/or aftermarket contracts prior to signing; and
  • not identify the advertised prices of a motor vehicle by reference to the MSRP sticker, when the motor vehicle includes an addendum to the MSRP sticker that reflects a higher total price.

Sansone Hyundai also agreed to make a $136,250 settlement payment to the State.

Investigator Patrick Mullan, of the Division of Consumer Affairs’ Office of Consumer Protection, conducted this investigation.

​ Deputy Attorney General Cathleen O’Donnell from the Consumer Fraud Prosecution Section within the Division of Law represented the State in this matter.

What is Bait and Switch

What is Bait and Switch 

Bait-and-switch is a form of fraud used in sales.   Customers are “baited” by merchants’ advertising products or services at a low price, but when customers visit the store, they discover that the advertised goods are not available, or the customers are pressured by sales people to consider similar, but higher priced items.

Are there any regulations dealing with bait and switch 

New Jersey has a group of regulations dealing with bait and switch.
www.njconsumeraffairs.gov/Statutes/Consumer-Fraud-Act.pdf 
Other laws are similar,

(a) Prohibited. — A person may not advertise for sale merchandise, commodities, or service through an advertisement describing the merchandise, commodities, or service:

(1) As part of a plan or scheme with the intent not to sell the merchandise, commodity, or service at the advertised price; or

(2) With the intent not to sell the merchandise, commodity, or service.
Typical Cases 

Laster v. T-Mobile USA, Inc.

407 F. Supp. 2d 1181 (S.D. Cal. 2005)     Holding that “bait-and-switch” advertising tactic suffices to establish injury  consumers were lured in with advertisements for free or deeply discounted services

 

Have you been deceived by a bait and switch practice.

Man in home office on telephone using computer smiling

 

CABLE COMPANY OVERCHARGES

Angry woman sitting on stairs and using tablet

When you get promised one rate and charged another, it’s frustrating. When it happens to thousands of customers getting service from the same company all at once, it’s probably a sign of a systematic problem. And one report now says thousands of AT&T and DirecTV customers have been complaining about exactly that for years.
When CBS News went digging, it found more than 4,000 complaints against AT&T and DirecTV (the two merged in 2015) over the last two years relating to overcharges, deals, and promotional pricing gone awry.
https://www.consumerreports.org/consumerist/att-directv-reportedly-overcharged-thousands-of-customers/

If you have been deceived by your cable company, you may be entitled to compensation.

Man in home office on telephone using computer smiling

False or Worthless Warranty Claim

Woman with broken car

A lawsuit claims that a New Jersey-based auto dealer that specializes in high-end used cars sold customers warranties that did not exist and pocketed the thousands of dollars customers paid for them.

The suit alleges that the firm and its employees pushed and sold the warranties to unsuspecting car buyers for years. Some customers claim they only learned the warranties were no good when they tried to use them after their vehicles developed problems.

Complaints about worthless or deceptive warranties are common.

Several laws can be violated,

1) New Jersey Consumer Fraud Act prohibiting deception, unconscionable practices, and fraud,

2. New Jersey Used Car Lemon Law,

3. Federal Magnuson Moss Act.

Call (973) 598-1980 for a Free Consultation on Your Warranty Claim

Business call

Cablevision and Starz Claims

 

Broken Air Conditioning

 

Many customers were promised certain benefits but find they are charged a rate without receiving promised services.  Customers have been paying for Starz but not receiving it.  The reasons for the dispute have been debated by each side.   One media outlet discusses the positions of each,

“Starz and Encore channels went dark on Altice USA cable systems in New York area as the new year dawned and the sides failed to come to terms on a new carriage agreement.  Altice said in a statement that Starz refused the MVPD’s efforts to set a short-term contract extension while negotiations continued past the midnight ET deadline. Starz said it remained open to negotiations and blamed Altice for yanking the channels.

Altice USA, which serves about 4.9 million subscribers in the New York area as well as in Midwestern states, maintains that Starz is seeking rate hikes that would force Altice to charge its subscribers more than the cost of Starz’s stand-alone streaming service.

“We are focused on providing the best content experience for our customers and continually evaluate which channels meet their needs and preferences relative to the cost of the programming imposed by content owners,” Altice USA said in a statement. “Given that Starz is available to all consumers directly through Starz’ own over-the-top streaming service, we don’t believe it makes sense to charge all of our customers for Starz programming, particularly when their viewership is declining and the majority of our customers don’t watch Starz.”

Altice emphasized that subscribers who want Starz-Encore can easily access the programming by subscribing to the streaming app directly from Starz. Starz counters that it has been able to set carriage pacts with MVPDs including Verizon Fios and Hulu’s digital channel package service in recent months. Altice is said to have offered to package Starz as an a la carte streaming option with its broadband service.

Starz Channels Go Dark in New York Area Amid Altice USA Contract Fight
Our office is looking at claims and a class action.  Call for a Free Consultation

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CALL FOR A FREE CONSULTATION ON YOUR CABLEVISION BILL

Bait and Switch: Verizon and Cell Phone Carriers

Consumers have alleged that some cell-phone plans are misleading, and that promised saving do not occur, a type of bait and switch.   Our office is handling bait and switch claims under the New Jersey Consumer Fraud Act and other law.   How are bait and switch claims evaluated.

Availability of advertisement   In the best circumstance, a misleading advertisement can be located and shown to be misleading.

Deception  What is the fraud or deception.   Courts distinguish between puffing, general statements about benefits from fraud, a false misrepresentation of fact.

 

Free Consultation on Cell-phone Bait and Switch Claims

Man in home office on telephone using computer smiling

Bait and Switch: New Jersey Regulations, 13:45A-26A.4

DID YOU GO TO A DEALER AND FIND THAT THE ADVERTISED CAR WAS SOLD OR UNAVAILABLE.  IF SO, YOU MAY BE ENTITLED TO COMPENSATION.

The following motor vehicle advertising practices constitute “bait and switch” and are prohibited and unlawful:

You told me the car was at the dealership.

1. The advertisement of a motor vehicle as part of a plan or scheme not to sell or lease it or not to sell or lease it at the advertised price. 2. Without limiting other means of proof, the following shall be prima facie evidence of a plan or scheme not to sell or lease a motor vehicle as advertised or not to sell or lease it at the advertised price:

i. Refusal to show, display, sell, or lease the advertised motor vehicle in accordance with the terms of the advertisement, unless the vehicle has been actually sold or leased during the period of publication; in that case, the advertiser shall retain records of that sale or lease for 180 days following the date of the transaction, and shall make them available for inspection by the Division of Consumer Affairs.

ii. Accepting a deposit for an advertised motor vehicle, then switching the purchaser to a higher-priced motor vehicle, except when the purchaser has initiated the switch as evidenced by a writing to that effect signed by the purchaser. Failure to make delivery of an advertised motor vehicle, then switching the purchaser to a higher-priced motor vehicle; except when the purchaser has initiated the switch as evidenced by a writing to that effect signed by the purchaser. N.J.A.C. 13:45A-26A.4

We wanted the first car which should have cost 4,000 less as advertised.

Links 

Bait and Switch: New Jersey Regulations, 13:45A-26A.4
(text of New Jersey regulations dealing with automobile bait and switch).

Bait and Switch: Verizon and Cell Phone Carriers
(misleading cellphone solicitations).

 

DECEIVED, CALL (973) 598-1980 FOR A FREE CONSULTATION ON YOUR CLAIM

 

New Jersey Used Car Dealer Fined for Consumer Fraud and Deceptive Advertising

businessman signing a contract

 

A Morris County auto dealer has been fined for violating consumer-protection laws following legal action brought by the Attorney General’s Office and the New Jersey State Division of Consumer Affairs.

The state’s 10-count complaint, filed in March, alleged that the dealer and its manager, ., violated the Consumer Fraud Act, motor vehicle advertising and automotive sales regulations and the Used Car Lemon Law and other regulations by advertising used motor vehicles for sale without disclosing to consumers the vehicle’s prior damage or prior use; selling vehicles “as-is” when they qualified for a warranty; and permitting third parties to advertise, offer for sale or sell used motor vehicles on Craigslist that were titled to the dealership.

Consumers purchasing defective or misrepresented vehicles may be entitled to compensation.  Claims can be filed under the New Jersey Consumer Fraud Act, federal Magnuson-Moss Act and other lemon law.

Related Pages

Fraud Claims against Automobile Dealers

New Jersey Used Car Dealer Fined for Consumer Fraud and Deceptive Advertising

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Call (973) 598-1980 for a Free Consultation 

 

 

 

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