Online or Mail Order Deception

Angry woman working on compute
They were supposed to come on Wednesday, and cost 45 dollars including shipping.

You ordered an item on the internet and it is not as promised.  Common problems include,

  • Overbilling,
  • Goods not as ordered,
  • Late delivery,
  • Problems with return policySection 5 of the FTC Act prohibits “unfair or deceptive acts or practices in or affecting commerce.” As the Commission set forth in its 1983 Policy Statement on Deception, a representation, omission, or practice is deceptive if it is likely to mislead consumers acting reasonably under the circumstances and is material to consumers – that is, it would likely affect the consumer’s conduct or decisions with regard to a product or service.   In determining whether an advertisement, including its format, misleads consumers, the Commission considers the overall “net impression” it conveys. Any qualifying information necessary to prevent deception must be disclosed prominently and unambiguously to overcome any misleading impression.  www.ftc.gov/system/files/documents/public_statements/896923/151222deceptiveenforcement.pdf.

We can help.  Our office handles claims large and small involving deception and breach of warranty.

Resources 

www.ftc.gov/sites/default/files/attachments/training-materials/policy_deception.pdf

https://abcnews.go.com/Business/10-common-consumer-complaints/story?id=19854060abcnews.go.com2https://www.forbes.com/pictures/gidm45ilh/top-10-consumer-complain/

www.ftc.gov/news-events/press-releases/2018/03/ftc-releases-annual-summary-complaints-reported-consumers

Victim of Internet or Mail Order Deception, Call (973) 598-1980 for a Free Consultation

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