Are the Arbitrators Impartial The arbitrators are selected by the manufacturer. Some believe that if they found for the consumer on anything more than an occasional basis, their appointments would be eliminated. From our experience, sometimes strong cases with serious problems have been rejected. Is the process complicated No, the process is relatively straight-forward and... Continue Reading →
National Center for Dispute Resolution
The National Center for Dispute Resolution handles hearing for many manufacturer. There are mixed views. Some see them as a tool of the manufacturer, particularly since the manufacturer recommends their use rather than court. Others note that the entity periodically does provide relief, the procedure is quicker than court, and the entity is at least stylized as an impartial entity.