CR said the worst example of the infotainment phenomena in this year’s crop of new models is the In Touch system in the Infiniti Q50 sedan. More than one in five owners said it didn’t work right. That, combined with other reliability issues in the Infiniti QX60 SUV, pulled Infiniti’s overall brand reliability ranking down 14 places to 20th — the biggest drop of any of the 28 brands in the survey this year.
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