- Description of Problem
Owners of several models have experienced serious problems originating from a defect in the thermo control valve. A failed TCV can cause a slew of additional problems if not replaced immediately, including coolant leaking, engine overheating, inconsistent temperatures in the engine, safety hazards, heat related damage to engine components, and engine failure.
2. Vehicles with Problem
Several Subau models have the thermo control module defect including the 2019-2021 Crosstrek, 2019-2021 Forester, 2019-2021 Legacy, and 2019-2021 Outback . These vehicles suffer from a defect that results in thermo control valve failure (the “Thermo Control Valve Defect” or “Defect”), creating an increased risk of engine overheating and premature engine failure, ultimately resulting in unexpected engine and/or cooling system failure while operating the vehicle.Consumers typically see the dashboard warning lights illuminate immediately after TCV failure, specifically the check engine light . Thereafter turns on and safety features may be disabled, including Brake Assist, Eyesight Driver Assist Technology, Lane Keep Assist and Sway Warning, Pre-Collision Braking, Throttle Management. . A failed TCV can cause a slew of additional problems if not replaced immediately, including coolant leaking, engine overheating, inconsistent temperatures in the engine, safety hazards, heat related damage to engine components, and engine failure.
2. Class Action
A class action entitled Austermann, et. al, v Subaru (D.N.J. 2023) has been filed in New Jersey. Owner of affected vehicles may be entitled to compensation for inconvenience or in situations of serious continued problems, a refund or new vehicle.
4. Documenting the Issue
Claims may depend upon the repair history. Get a repair order or record for each repair even if nothing was found. Keep a record of all communications with Subaru, including names, dates, and details of conversations. Document any correspondence, emails, or letters exchanged. This information can be valuable if you need to escalate the matter.
5. Consumer Protection Laws
Laws vary. In New Jersey or New York, if deception can be shown in addition to product problems, a claim for deceptive practice or consumer fraud can be filed.
6. Lemon Law
Subaru owners who experienced repeated problems may be entitled to remedies under state lemon laws.
Exploring Legal Remedies
If your attempts to resolve the issue with Subaru have been unsuccessful, you may want to consult with a lawyer. Legal professionals can assess your case, provide advice on potential legal remedies, and guide you through the claims process.
Call for a Free Consultation on Your Subaru Control Valve Problem Office, (9733) 598-1980, Cell (973) 479-5515
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